At Croissant, our goal is to provide the easiest resale experience—no need to create listings, haggle with buyers, or wait months to sell. We handle the details so you can focus on getting the most value from your gently used clothing and accessories.
Croissant Accepts:
Gently Used Condition: Items in like-new or gently used condition, ready to be worn by someone else. 90% of items sent to Croissant meet our standards.
Clean Items: Items must be freshly laundered or dry cleaned. We do not offer cleaning services.
Inspect Before Sending:
Before sending your items, please check them to ensure they meet our quality standards. This is the same check our warehouse associates will facilitate when we receive your items:
Visible Stains: Check for stains and discoloration all over, including inner sleeves and collars, the inside of pants or leggings, and scuffing on the soles and tops of shoes.
Fabric Integrity: Look for holes, pulls, pilling, scratching, peeling, or other damage to the material, especially in sensitive areas of clothing like underarms and inseam, soles of shoes, and handles of bags.
Construction Issues: Ensure stitching and fastening are intact, especially around buttons, zippers, and ties.
Shape and Fit: Confirm there's no stretching or deformation.
Alterations: Make sure the item hasn't been altered.
Odors: The item should be free of any strong or unpleasant smells.
Pet Hair: Garments must be free of excessive pet hair.
Accessories: Items must have all original accessories, such as belts, coin bags, purse straps, etc.
Croissant Does Not Accept:
Visible Signs of Wear: Items with stains, pulls, pilling, fabric damage, or any alterations.
Common issues include dirty floor-length hems, inner thigh pilling, makeup stains, shoe scuffing or discoloration, sweater pulling, and underarm staining.
Odors: Items with any strong or unpleasant smells.
Missing or Broken Parts: Items with loose buttons, broken zippers, splitting seams, or other construction issues.
Stretching or Deformation: Items that have lost their original shape or structure, including by alteration.
Unauthorized or Inauthentic Items: Items not made by the brand indicated or that are considered counterfeit.
Items that can't be authenicated: Items that do not have brand and/or size tags cannot be accepted.
Please note that any items we receive with these issues will not pass our quality standards and cannot be resold. We will offer to return these items to you at your cost or donate them on your behalf.
In the case an item has more wear than expected but we still believe we can sell it for you, you may receive the opportunity to accept a new buyback price.
What to Expect When You Sell With Croissant:
Shipping and Tracking Your Croissant Sale:
When you confirm your sale, you'll receive a QR code to bring to the shipping carrier you selected:
UPS: Bring your item(s) and QR code to the UPS store. An associate will provide a mailer for you.
USPS: Package your item(s) and bring it to the USPS store with your QR code.
Verify your shipment matches the items in your Sale Details. Unknown or additional items will be returned at your cost or donated on your behalf.
After dropping off your shipment, you'll receive an email within 24 hours confirming it's in transit. Track your sale via the email link or on the Activity page of your Croissant account.
Quality Standards Review
When your shipment arrives at our warehouse, you'll receive an email notification. Processing typically takes 3-5 business days, but can take up to 7.
Our team will evaluate each item using the Croissant process detailed above to ensure it meets our quality standards. 90% of items sent to Croissant pass our standards.
When your item passes our quality review, you'll receive cash or store credit. You'll receive an email notification alerting you that we added funds to your account.
If your item doesn't meet our standards, you'll be notified via email and can choose to have the item returned to you or donated.
If you included an unexpected item, you'll be notified via email and can choose to have the item returned to you or donated.
If you omitted an item from your sale in your shipment, it will be added back to your Collection where you can sell it again. No action is required from you.
We're Here to Help
Our goal is to make your resale experience as smooth and rewarding as possible.
Pre-Sale Support: If you notice any damage on your item and wonder if we'd still be able to sell it for you, please feel free to reach out to [email protected] for guidance. Please note: While we're happy to provide feedback based on your pictures, this is not an official quality assessment. All final decisions require an in-person evaluation by our warehouse team once we receive the item.
Post-Sale Support: Wondering why your item didn't pass our quality review? Check the image taken by our warehouse team, which you can access through the Activity Page of the app. If you still have questions, reach out to [email protected].