Croissant makes resale effortless — no listing, negotiating, or waiting. Just send us your items and we handle the rest. To keep it smooth for everyone, we review every item against clear quality standards.
What we accept
Items in like-new or gently loved condition — clean, wearable, and ready for a second home. (About 90% of items sent in meet our standards.) Everything must be freshly laundered or dry cleaned first — we're not able to clean items for you.
What we can't accept at all
A few things disqualify an item no matter its condition:
Unauthorized or counterfeit items
Items missing the brand or size tags we need to authenticate them
Altered items — hemming, tailoring, or other structural changes
Items missing their original accessories (belts, straps, removable inserts). These can't be sent separately after review, so include everything in your original shipment.
Everything else comes down to condition — here's what to check before you send.
Check your items before sending
A quick once-over before you ship goes a long way — an item with any of the issues below will likely affect the review outcome. Here's what our team checks:
Stains & marks — check the whole item: inner sleeves, collars, inseams, waistbands, inside of leggings/pants, and shoe soles and uppers.
Fabric — no holes, pulls, pilling, snags, scratches, peeling, or wear in high-friction spots (underarms, inseams, bag handles, soles).
Construction — buttons, zippers, clasps, seams, drawstrings, straps, and ties all intact and working. Missing any of these means the item won't be accepted, and replacement parts that don't match the originals may affect the review.
Shape & fit — not stretched out, shrunken, or misshapen.
Odors — free of strong smells like smoke, perfume, mildew, or strong detergent.
Pet hair — free of excessive pet hair.
Not sure it'll pass? Get a free pre-evaluation
Before you ship, email [email protected] with clear photos — full front and back in natural light, close-ups of any marks or wear, and high-wear areas like soles or bag handles. Our team will let you know if it's likely to pass. Guidance is based on the photos; the final decision is made once your item arrives.
After you send
Review usually takes 3–5 business days (up to 7 at peak, and some designer items need extra authentication). If your item passes, your credit lands in your Wallet and we'll email you. If it doesn't, you'll have options — a reduced buyback, a return, or donation. Your exact options and any details appear in the app when review is complete; see What happens when an item isn't accepted. Full timeline: When are items reviewed & paid out?.