At Croissant, our goal is to make resale effortless—no listing, negotiating, or waiting months to make a sale. Just send us your items, and we handle the rest. To keep the process smooth for everyone, we use clear quality standards when reviewing items.
What Croissant Accepts
Gently Used Items
We accept items in like-new or gently used condition—pieces that are clean, wearable, and ready for a second home. 90% of items sent to us meet these standards.
Clean Items Only
Items must be freshly laundered or dry cleaned before sending. We are not able to provide cleaning services.
How to Check Your Items Before Sending
Giving your items a quick once-over helps ensure they’re approved quickly. Here’s what our team looks for during review:
Stains & Marks: Look over the entire item—inner sleeves, collars, inseams, waistbands, inside of leggings or pants, and shoe soles/uppers—for any discoloration or marks.
Fabric Condition: Ensure there are no holes, pulls, pilling, snags, scratching, peeling, or wear in high-friction areas (underarms, inseams, bag handles, shoe soles).
Construction: Confirm all buttons, zippers, clasps, seams, drawstrings, straps, and ties are intact and working.
Shape & Fit: Items should not be stretched out, shrunken, or misshapen.
Alterations: We cannot accept altered items (hemming, tailoring, or structural changes).
Odors: Items must be free of strong smells, including smoke, perfume, or mildew.
Pet Hair: Garments should be free of excessive pet hair.
Accessories: Make sure all original components—belts, straps, coin pouches, removable inserts—are included.
What Croissant Does Not Accept
Visible stains, pulls, pilling, fabric damage, or alterations
Strong or unpleasant odors
Missing or broken components (loose buttons, broken zippers, torn seams)
Items that are stretched out or misshapen
Unauthorized or counterfeit items
Items missing brand/size tags that prevent authentication
If an item arrives with any of these issues, it cannot be resold. You’ll be able to choose to have the item returned to you at your cost or donated on your behalf.
In rare cases, if an item shows more wear than expected but still has resale potential, you may be offered a new reduced buyback price.
Quality Review Process
Processing usually takes 3–5 business days, but may take up to 7 days during peak times.
If your item passes:
You’ll receive a credit payout, and we’ll email you when funds are added to your Croissant Wallet.
If your item doesn’t pass:
You’ll receive an email with your options, which may include:
Accepting a reduced buyback (if applicable)
Returning the item to you (at cost)
Donating the item
If you included an unexpected item:
Our team will first try to match the item in your Collection if it’s a different style or brand than what we were expecting. If we’re unable to find a match and the item isn’t eligible for sale, it will be donated in accordance with our Terms & Conditions. Please be sure to double-check your items and confirm they appear in your Collection before shipping.
If you forgot an item:
It will be marked as not received and added back to your Croissant Collection automatically. No action needed.
Designer Authentication
Some designer items may require additional authentication, which can delay your payout by up to 7 days.
We’re Here to Help
Have a question before sending something in?
Email [email protected] with photos. We’re happy to offer guidance, though final decisions are made once our team inspects the item in person.
Curious why your item wasn’t accepted?
View the warehouse photo in your Payout tab found in your Sales section in your Profile. If you still have questions, reach out to [email protected]—we’re here to help.