If an item does not meet our quality standards, you’ll be presented with options based on our team’s review.
In some cases, if the flaw is minor and the item is still sellable, you may be offered a reduced buyback amount. This is not common, so we recommend reviewing your items before sending them in. You can view our full quality review guidelines here: What Are Croissant's Quality Standards? All quality review decisions are final and not subject to change.
If your item cannot be sold, you’ll have the option to either donate it to a local organization or have it returned to you at your cost.
You’ll have 72 hours to take action on any item that does not pass inspection:
If offered a reduced buyback:
You can accept the reduced buyback or choose to have the item returned to you.
If no action is taken within 72 hours, the item will automatically default to accepting the reduced buyback.
If only donation or return options are available:
You can choose donation or a return at your cost.
If no action is taken within 72 hours, the item will automatically default to being returned to you at your cost.
We’ll Remind You! 🗓️
You’ll receive email reminders during the 72-hour window so you don’t miss any required actions.
How to view and manage items that need your attention
Go to the Menu icon in the bottom-right corner and select Sales.
You’ll see two tabs: Shipments and Payouts. Tap Payouts.
Once in the Payouts tab, items requiring action will appear at the top.
Confirm Payout applies to reduced buybacks.
Confirm Return applies to items eligible to be returned to you.
You can make your selection directly on each item.
Return processing timeline
Items you select for Return will be placed in our facility’s return queue. Return processing and USPS pickup typically take 3–5 business days. You can track the status of your return anytime in your Shipments tab.