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How to Sell Items with Croissant

How to start a sale, ship your items to Croissant, and get paid in credit.

Written by Croissant Support

1. Start your sale

In the app

  1. In Collection, tap Sell an item ① next to your collection's value. (If you've started picking pieces, the button reads Continue sale and the number of pieces.)

  2. The screen becomes Sell pieces. Tap each piece you want to sell ②, up to 12 items. Pieces that can't be sold yet are faded. Tap one and the app tells you why. For more on limits, see Item eligibility & sale limits.

  3. At the bottom, You get in credit shows what your picks pay. Tap Sell N pieces ③ (for example, Sell 2 pieces).

  4. In the Before you sell sheet, review the guidelines and tap I agree ④. The guidelines cover what we accept (gently loved, laundered, undamaged), what we don't, and what happens if a piece needs cleaning or a small repair. Wash each piece and check it for stains before you pack it. Full detail is in What are Croissant's quality standards?.

Three Croissant app screens showing how to start a sale: Collection with step 1, the Sell an item button; Sell pieces with two pieces picked, step 2, and step 3, the Sell 2 pieces button; and the Before you sell sheet with step 4, the I agree button.

On croissant.com

  1. In the menu on the left, click Collection → Sell.

  2. Click each piece you want to sell, up to 12. The bar at the bottom shows how many pieces you've picked and their total, with a note about the shipping fee. For more on limits, see Item eligibility & sale limits.

  3. Click Continue, then review the Resale guidelines and click I agree. The guidelines cover what we accept (gently loved, laundered, undamaged) and what we don't. Full detail is in What are Croissant's quality standards?.

The croissant.com Sell pieces page, reached from Collection → Sell in the left menu, with step 1 a picked piece, step 2 the bar showing the number of pieces, their total and the shipping fee note, and step 3 the Continue button.

The croissant.com Resale guidelines pop-up listing what Croissant accepts and doesn't, with step 1, the I agree button.

2. Confirm your sale

In the app

  1. On Your pieces, review your pieces and the credit you'll receive, then tap Continue ①. (To take a piece out of the sale, tap the X next to it.) Credit lands in your wallet once we verify your items, usually within 3–5 business days (When are items reviewed & paid out? has the full timeline).

  2. On Ship and confirm, choose Pack and bring to UPS or Pack and bring to USPS ② as your drop-off option, and check your Shipping address ③. That's where any returns go, so tap the row to fix the address if it's wrong. If your address changes after you've shipped, email [email protected].

  3. Check You get and You pay ④. You get shows your Credit, which lands in your wallet once your pieces are verified. You pay shows the Shipping label:

    • Croissant Premium members ship free, every time you sell, with no cap. The line shows $0, covered with Premium.

    • On the free plan, a flat $15 shipping fee covers the prepaid label for your shipment to Croissant. The fee is charged to your card when you confirm, and it doesn't come out of your credit.

  4. Tap Confirm sale ⑤. On the free plan, the button reads Confirm and pay $15. Once your sale is confirmed, you land on Your sale.

Three Croissant app screens: Your pieces with step 1, the Continue button, Ship and confirm with step 2, the Pack and bring to UPS choice, and step 3, the shipping address, and Ship and confirm scrolled down with step 4, the You get and You pay summary with the Shipping label line, and step 5, the confirm button.

If your name or address is missing when you tap Confirm sale (or Confirm and pay $15), you'll see "Add your name and address" and an Add details button. Add details opens Name and address: fill in your first name, last name, and address, tap Continue ①, and then tap the confirm button again. (The Shipping address row on Ship and confirm opens the same page when the address is missing.) On the free plan, the Pay resale shipping sheet opens first. Pay with Apple Pay or your card, then tap Pay $15 ②.

Two Croissant app screens: the Name and address page with step 1, the Continue button, and the Pay resale shipping sheet with step 2, the Pay $15 button.

On croissant.com

  1. On the Sale details page, review your pieces and your total credit, then click Continue to shipping. Payments are issued after we validate your items, usually within 3–5 business days (When are items reviewed & paid out? has the full timeline).

  2. On the Ship your sale page, choose Drop off at UPS or Drop off at USPS. Under Ships from, check your shipping address. That's where any returns go. Click Edit to change the address, or add one if the page asks. If your address changes after you've shipped, email [email protected].

  3. Check the shipping fee shown next to each carrier:

    • Croissant Premium members ship free, every time you sell, with no cap. The fee shows as Covered, and you click Confirm sale.

    • On the free plan, a flat $15 shipping fee covers the prepaid label for your shipment to Croissant. Click Pay $15 and confirm, enter your card under Pay the shipping fee, then click Pay $15 and confirm sale.

The croissant.com Ship your sale page, with step 1 the Drop off at UPS and Drop off at USPS choices at $15 each, step 2 the Ships from address, and step 3 the Pay $15 and confirm button.

Save on shipping with Premium. Premium members ship to Croissant for free every time. If you sell often, Premium can cover its own cost. See What is Croissant Premium?.

3. Prepare and Send Your Shipment

Pack your items in a box and secure it with tape (see Packaging best practices). Then drop the box off at any UPS or USPS location using your QR code or printed label.

In the app

After you confirm, Your sale shows how many days you have left to drop off. Tap View QR code ①, and Print the label yourself ② is on the QR code screen. Package contents lists the pieces to pack. To find your sale later, tap ⋯ at the top right of Home to open the Menu, then tap Sales and your sale under In progress. Find your shipping QR code or print a label has the full steps.

Two Croissant app screens: Your sale with the days left to drop off and step 1, the View QR code button, and the QR code screen with step 2, the Print the label yourself link.

On croissant.com

After you confirm, you land on your sale page. Click Show QR code, or Print label, and show the QR code or the printed label at the carrier. To find your sale again, click Collection → Sales → In progress, then click your sale.

The croissant.com sale page, reached from Collection → Sales in the left menu, with the drop-off countdown, step 1 the Show QR code button, step 2 the Print label button, and the pieces in the box.

Changed your mind? Cancel the sale before you drop it off. Your pieces go back to your Collection, and if you paid the $15 shipping fee, it's refunded. In the app, tap Cancel sale on your sale, then tap Cancel sale again in the Cancel this sale? sheet (Never mind keeps it). On croissant.com, click Cancel sale on your sale page.

Before you ship, double-check:

  • Condition: items must be in gently loved condition (laundered, undamaged). See What are Croissant's quality standards?.

  • Accuracy: the items you send match what's in Package contents on your sale (image, title, and brand).

  • Accessories: include anything pictured with the item, or it may not pass review.

Anything you include that isn't in your Collection will be donated on your behalf, per our Terms and Conditions.

4. Track your shipment

In the app

To track your sale, tap ⋯ at the top right of Home to open the Menu, then Sales, and open your sale under In progress. The steps at the top show where your shipment is: Drop off, In transit, then Delivered.

On croissant.com

To track your sale, go to Collection → Sales → In progress. Open your sale to see where your shipment is: Drop off, In transit, then Delivered.

Once your items arrive and pass quality review, your credit lands in your Wallet. For the full timeline, see When are items reviewed & paid out?.

What happens to my items after I sell them?

Once we receive, verify, and pay you, Croissant handles the resale from there. Many pieces get a second life in the Croissant Warehouse (our shop of authenticated, bought-back items), and others sell through our resale marketplace partners. If you're new to the Warehouse, see What is the Warehouse?.

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