Please note the balance you see in our app or on the extension may be the initial balance you were distributed. This balance does not update automatically as the card is used.
To eliminate some confusion, our extension allows you to adjust balances after a credit check. You may also click to remove cards from your wallet once they have been used. Follow the steps below to see how.
Checking Your Gift Card Balance
Navigate to the Wallet tab in the Croissant app.
Tap Gift Cards — there will be clickable tab for every gift card you have. Select an individual gift card to see all information.
Copy the gift card number and pin if any
Visit the retailers website to check the gift card balance
My Gift Card balance does not seem correct
If you believe the funds were never used, you'll need to reach out directly to the merchant to have them review your payment transactions, as Croissant does not have access to this.
Updating your Gift Card Balance
On step 4 for Checking Your Gift Card Balance be sure to have the Croissant extension activated. (Remember, Safari for mobile devices and Chrome for desktops)
If the credit remaining has changed select to update your card's balance
Each time you check and update your gift card balance a record will appear in your Croissant wallet under Transactions.
Navigate to a specific gift card to view transactions specific to that card.
Removing used Gift Cards
Note: Please be aware that this is a permanent action. If you remove a card and need assistance please reach out to our support team at [email protected].
If your gift card has no remaining balance and you’d like to remove it:
Navigate to the Wallet tab in the Croissant app
Tap Gift Cards and then click on the card you want to remove.
Click Remove Card in the top-right (be aware this is a PERMANENT ACTION).
If you remove a card mistakenly and need assistance please reach out to our support team at [email protected].