What If I Selected the Wrong Retailer?
Once a gift card is issued with its code and funds, it can't be refunded, exchanged, or moved to another retailer.
Pick your retailer carefully
Because a gift card can't be changed after it's issued, choose the right retailer before you confirm. When you redeem:
In the app
Check the amount you're redeeming ① (up to your available credit, in whole dollars, or what's left of your monthly gift card limit if that's less; the app shows what's left under the amount).
Select the retailer ② under Retailer — tap the one you want.
Tap Get a $186 gift card ③ (the button shows your amount). A summary opens with the retailer and amount (for example "Turn $186 into a FWRD gift card?"). Review it.
Tap Get gift card only when it's right. To change your mind, tap Cancel.
On croissant.com
On the Turn credit into a gift card page, check the amount ① (up to your available credit, or what's left of your Monthly gift card limit if that's less).
Click the retailer ② you want.
Click Get a gift card ③ (the button shows your amount). A summary pops up with the retailer and amount, for example "$100 to FWRD". Review it, and click Get $100 gift card only when it's right.
Your credit stays flexible in your Wallet until you redeem, so you decide when, how much, and which retailer. For the full steps, see How to convert credit to a gift card.
Why it can't be changed
Like a physical gift card bought in a store, digital gift cards can't be returned once funds are loaded. Croissant distributes these gift cards and can't reverse or redirect funds after one is issued — so double-check before confirming.
Removed a card by accident? See Help! I removed a gift card from my Wallet.