What If I Selected the Wrong Merchant?
Once a gift card is issued with its code and funds, it can't be refunded, exchanged, or moved to another merchant.
Pick your merchant carefully
Because a gift card can't be changed after it's issued, choose the right retailer before you confirm. Your credit stays flexible in your Wallet until you redeem it — you decide when, how much, and which merchant. When you redeem:
Check the amount you're redeeming (up to your available credit).
Select the retailer — tap the box next to it.
Tap Confirm — a Confirm Redemption prompt then shows the merchant and amount (e.g. "redeem $100 to FWRD?"). Review it, and tap Redeem only when it's right.
Why it can't be changed
Like a physical gift card bought in a store, digital gift cards can't be returned once funds are loaded. Croissant distributes these gift cards and can't reverse or redirect funds after one is issued — so double-check before confirming.
Removed a card by accident? See [Help! I removed a gift card from my Wallet].