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How to Find Your Shipping QR Code or Print a Label

Where to find your shipping QR code or label in the app or on croissant.com, which carrier to use, and what to do if your code expires.

Written by Croissant Support

Two ways to ship your item

When you're ready to send an item to Croissant, you can drop off with UPS or USPS — and with either carrier, use a QR code or a printed label:

  • QR code — show it at a UPS or USPS location. No printing needed.

  • Printed label — print it at home and attach it to your package before drop-off.

Both are available in the app and on croissant.com; either works for your shipment.

A note on shipping cost

Sending items to Croissant is free for Premium members. On the free plan, a flat $15 shipping fee covers your prepaid label — you pay it earlier, at Confirm Sale (when you choose your carrier), not at this step. Not a member? Premium includes free shipping every time you sell — What is Croissant Premium?.

Find your QR code or label

In the app

  1. Tap the ⋯ menu at the top right of Home ①.

  2. Tap Sales ②.

  3. Tap In Progress ③.

  4. Open your shipment ④.

  5. Tap View QR Code ⑤.

  6. Show the QR code at UPS or USPS — or tap Print Label ⑥ to print your own.

Three Croissant app screens: Home where step 1 is the ⋯ menu at the top right, the open menu where step 2 is Sales, and the Sales screen with In Progress and Completed, where step 3 is In Progress.

Three Croissant app screens: your shipment under In Progress where step 4 is the shipment, the shipment detail with a drop-off deadline where step 5 is View QR Code, and the QR Code screen where step 6 is Print Label.

On croissant.com

  1. Choose Sales under Collection in the left menu.

  2. Under In progress, click your shipment ①.

  3. On your sale's page, click Show QR code ① to show your code at UPS or USPS, or Print label ② to print your own.

The croissant.com Sales page, reached from Sales under Collection in the left menu, with step 1 marking the shipment under In progress, above Completed.

A croissant.com sale page with the days left to drop off, where step 1 is the Show QR code button and step 2 is the Print label button.

The QR code page shows your code and the date to drop it off by. To print your label instead, click Print label ①.

The croissant.com QR code page showing a QR code, where step 1 is the Print label button below it.

On your phone's browser

On a phone, croissant.com has tabs at the top instead of a left menu. Tap Collection, then In progress ①. Tap your shipment ②, then Show QR code ③. More on getting around: Using Croissant on Your Computer.

Three phone screens of croissant.com: the Collection tab where step 1 is the In progress row, the In progress page where step 2 is your shipment, and your sale's page where step 3 is the Show QR code button.

You don't need to print anything if you use the QR code — just show it at the counter.

Can I change my carrier after confirming?

No — choose your carrier before you confirm your sale; it can't be changed afterward. If you need a different carrier, cancel the sale and create a new one (note that a new sale may come with updated buyback values — see Item eligibility & sale limits).

My QR code expired

Shipping QR codes expire 28 days after a sale is confirmed. If yours has expired and your sale is still active, cancel it and create a new one to generate a fresh code. If you can't, email [email protected] and we'll help.

Can't find your shipment?

First check that your sale was created successfully. If it's active but the shipment isn't under In Progress (In progress on croissant.com), email [email protected] and we'll look into it.

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