Can I use a retailer's promo code with Croissant Pay?
Yes. Enter the code at the retailer's checkout as usual, before you choose Croissant Pay and select Pay now. The total you see on Croissant already includes it. Each retailer sets its own rules for which codes it accepts.
Why does my card statement say CROISSANT and a retailer's name?
That's your purchase from that retailer, paid with Croissant Pay. Croissant processes the payment for the retailer, so the charge shows as CROISSANT* followed by the retailer's name, for example CROISSANT* BY FAR. Long retailer names may be shortened.
I see a charge, but my order didn't go through.
With Croissant Pay, your card is charged when you select Pay on Croissant, and your order is placed right after. It isn't a temporary hold, so it won't drop off on its own. If the retailer has no order for you, message us through Chat with us in the Croissant app's Menu, under Get in touch, and we'll look into it.
What if I don't have a Croissant account?
No problem. After you choose Croissant Pay and select Pay now, you'll be asked to sign in to Croissant or create an account. Once you're set up, you go straight on to pay.
I don't see Croissant Pay at checkout.
Using Shop Pay? Tap Payment, then Pay another way, and choose Croissant Pay. For everything else, see How to Use Croissant at Checkout.
Can I use Croissant Pay at a store that prices in another currency?
Yes. Croissant Pay works at partner stores priced in euros, pounds and some other currencies. Croissant converts your order to US dollars, and the Croissant pay page shows your total in US dollars.
Checkout said I'd be charged in another currency. Was I?
No. After you choose Croissant Pay, the retailer's checkout may say the charge is in the store's currency, like euros, but Croissant charges your card in US dollars: the amount on the Pay button on Croissant. Your statement shows CROISSANT* and the retailer's name.
Why are my order confirmation and emails in another currency?
The retailer's order page and emails show the store's own currency. It's the same order, converted. What you paid is the US-dollar amount on Croissant and on your card statement.
Will my bank charge a foreign transaction fee?
Croissant charges in US dollars. If your card is in another currency, your bank converts the charge and may add a fee.
Do my offers still apply at a store in another currency?
Yes. Offer and credit drop minimums count in US dollars, after conversion, before tax and shipping.
I returned something. Where does my refund go?
The retailer handles the return, and your refund comes back the way you paid. See "When a return is refunded" in How to Use Croissant at Checkout.
At a store that prices in another currency, Croissant refunds in US dollars at the same rate as your purchase, so you get back what you paid for the returned items, even if exchange rates have moved. The retailer's refund email may show the store's currency.